Delivery time
Item/s will be dispatched from our warehouse in Melbourne, Victoria within 2 business days after full payment has been received by iCollection as cleared funds. Exceptions apply for pre-wholesale/pre-order items, where delivery times will be informed.

The following is a guideline of delivery times:

• 2 – 6 business days for item/s sent by Regular Post within Australia

• 1 – 3 business days for item/s sent by Express Post within Australia

• 3 – 5 business days for item/s sent by Express Courier International to New Zealand

• 4 – 10 business days for item/s sent by Air Mail to New Zealand

Free standard shipping
For item/s which include free standard (Regular Post) shipping, postage is only FREE for the first delivery attempt to you. If there is any delivery failure not caused by iCollection, a shipping fee must be paid in full by you before iCollection resends the item/s to you.

Registered Post / shipping insurance
Please note that the Australia Post Regular Post service does not include a tracking number or insurance. iCollection is not liable for any loss, theft, or damages to items during shipping / delivery. iCollection recommends Registered Post or Express Post which includes a tracking number and insurance up to $100. If you would like your item/s to be sent via Registered Post, please let us know prior to payment so that we may provide you with a new shipping quotation.